Victor really took his time and explained the program in detail. I didnt feel rushed or anything. The only negative thing I have is when you are in the room during the Concultation,BMI, Height, etc, there is no privacy, you can see other people walking up and down the halls...in other words, the window was not covered at anytime. Besides that, I`ve dropped 5.7 lbs between 12/03-12/07, and still moving forward... Thanks Fountain MD :)