I only waited for about 10 minutes when I was 20 min early for my appointment. Dana was quick and efficient. The laser hurts sometimes, but I couldn`t feel it at other times. I am also immunocompromised, and I`ve heard it barely feels like anything to others. I appreciated that she kept going, so that it would be over quicker, and it was. I was out of the office by the time my appointment was supposed to start. I can already tell that my hair is growing in slower. This place is very quick and efficient. Everyone is also very nice and professional. You truly get more than what you pay for.