I love my specific technicians Alisa , Daniela , and Gracie . I cant speak for the rest . There is a technician that has tattoos that was very rude and unprofessional when I was treated . I felt uneasy with her . But the front desk YOUNG women are kind and cordial . The older women in the front arent so welcoming. They usually dont pick up the phone when I call. But the owner seems attentive and caring. So I give a four star because I love my technicians, the place is sanitary , they follow COVID protocols and the treatment seems well worth it . I suggest they be more selective on who they hire as personnel and staff professionalism.