The company is very pleasant over the phone and in person. With four treatments thus far, and having done 6 treatments before, they have great things and things I am unsure about.. They offer a numbing creme for purchase at a great price & it does not completely avoid pain, but really seriously helps! The treatment in general, after only one, seemed as if it may take 25 or more since lasers are spaced out, but that is at both places. The best deals to ever purchase appear to be unlimited treatments, not just 6, but they need to be rushed since limited to a year. That being said, be aware that they ask for tips at every treatment (cash or credit card).