I got great service and the laser used was highly effective. I am an ideal candidate for laser hair removal as I have dark hair and light skin, but I was impressed with the result and employees. During the time I was getting services at Skin Matters my husband gifted me additional areas with another company and the experience there was terrible as the staff bad-mouthed Skin Matters. Ironically my result from the competitor was not near as good! Would definitely go back to Skin Matters over other places.