SM - Diactivated

Rating: 4.6 - 1284 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 888 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Marguerite T.
Jul 11,2013
The people at Skin Matters on Roswell Rd are wonderful. The people who are at the front desk are friendly and helpful and my laser tech, Gary, is professional and knowledgeable and always puts me at ease!

Rachel L
Jul 10,2013
I have had such wonderful experiences at skin matters. They are always friendly, on time, and very clean. The laser technicians have been very pleasant and gentle. I would say their only weakness Is not scheduling my future appointments before I leave. The first time I went, they helped me schedule my next appointment. Now, since I have been there three times, they no longer ask me. It is just more convenient than scheduling it online. Other than that, it is a wonderful place I would definitely recommend.

Jackie J.
Jul 09,2013
Great Service!

Dawn P
Jul 09,2013
Great salon! Shalon was professional, personable, courteous. No attempt to upsell. I won`t go anywhere else.

Phyllis L.
Jul 08,2013
Stephanie is great and gives me lots of tips on how to keep weight off. She makes me feel very comfortable and is success driven, which I like.
I did NOT notice improvement with my first treatment. The laser paddles never warmed up at all and I assumed this was how it worked, however, the 2nd treatment the paddles did warm up and I did see improvement that same night. I am going to talk to Steph about a do-over on the 1st treatment, NOW that I know that the paddles should be warm to the touch. NOT SURE if the machine was not working properly the 1st time, but I really want to get all 4 treatments I paid for, before ordering more.....so I would like to have the (1st treatment) repeated again, if that makes sense:)

Anonymous
Jul 07,2013
Other than running behind schedule, the therapist was great, the treatment was quick and relatively painless, and the process was simple.

Sara B.
Jul 07,2013
I`m a trans woman who`s purchased 1 year of unlimited areas laser hair removal package. This really means I can get up to 8 sessions in the year. For trans women, it is not uncommon to require more than 8 treatments to be fully cleared. As such, it is absolutely critical for me to get all areas every time. Gary, my technician, was apologetic and said he would add an additional full body treatment to make up for it. He is a real asset to Skinmatters.

Please allow for more time for trans woman or men who get full body laser hair removal treatments. Gary works fast but there is a limit to what is technically possible to complete in the time that was scheduled by your staff who booked the appointment for me.

Jessica C
Jul 06,2013
Lauren was so wonderful! She was so welcoming and made me feel very comfortable. I will definitely be back because of her!!

Patti B
Jul 04,2013
Kelli was fabulous! She made me feel like her best friend!

Anonymous
Jul 04,2013
lack of customer service, consistency and knowledge of services. The gentlemen at the front is un-friendly....
Showing 121 to 131 of 1284 entries
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