Leah is my esthetician and she is geat as well as Adina who I have seen once. I can only say they are both very professional, experienced and deliver exceptional service. The only reason the rating is a 4 and not a 5 is because my esthetician did not have the blade she needed ot dleiver a service and had to utilize a less preferable one thatr was harsher on my skin. She got the job done and did it well but hadf to go over my skin twice instead one once. To that end, I love Skin Matters and will continue to receive services there.