Great ladies! Very short wait and short time for my service (10-15 minutes for full Brazilian laser hair removal). When I discussed my concerns with them about the more rapid re-growth of hair in some areas (top of labia joining, joint of leg and pubis), Lacey explained how important it was that I shave THE DAY OF the procedure so that the laser would be hitting my skin and actual hair follicle instead of simply burning the external hairs. So glad I chose this company!