The staff is friendly and the treatments are great, I am seeing progress on getting rid of unwanted hair. My one complaint is that my appointments run about 10 minutes late. This has occurred the last two times I have been to the spa. My time is valuable and I make an effort to be on time for my appointments. I want the same consideration from the staff and if appointments are running behind, I would appreciate a call or text to let me know so I can adjust my arrival time and not sit waiting for a technician.