Overall, I`m very pleased. I called to book my first appt and had to leave a message or go to the website. The instruction on the website is to book a consultation first, I went through the motions, booked what I thought was my consultation. Upon arrival, my technician thought I was there for the actual laser treatment and for the wrong area. I`ve had laser before, so I was prepared to have the treatment done that day, which is how we proceeded. I booked my next appt in the office with my tech, but given all the other comments about appt confusion, I`ll probably call a few days before to make sure my appt is still confirmed.