While the staff is very nice and the setting is pleasing, my complaint is that there is a lack of consistency . From one visit to another the clinician may vary and none of them seemingly do the laser hair removal procedures the same way. Some are very detailed/thorough while others seem to be quick to get the job done. While you do have the ability to request the clinician you want, it`s not always guaranteed that you will get that person. I feel my results would have been better with more consistency. I did mention this concern to the clinician at my most recent/final treatment of the package I had purchased. Turnover seems to be an issue and because of that I would hesitate to return.