The environment, online booking and front desk were great. My only complaint is that I felt very rushed. I got the feeling that Stephanie wanted to be out of there ASAP. She was nice overall, but as a new client I was expecting more interaction. Thank heavens I had had laser hair removal at other places or I would have been alarmed. I went in for chin treatment and was in the front door, through check-in and out again in 10 minutes or less. That is good if you are in a rush, but not what I expected from a nice relaxing spa and especially on my first visit.