Skin Matters facility is nice and clean. They are fairly quick in getting you back for your treatment, as well. The staff is friendly and knowledgeable. Their prices are also very reasonable. I haven`t had laser hair removal before, so don`t have a comparison, but I definitely thought more hair would be gone than there actually is (I`ve had 5 treatments thus far on my underarms). They recently changed to have customers making their own follow up appointments online, I`d rather have the option for them to make my next appointment, seems less professional and I`m likely to forget to make the appointment.