Everyone is so friendly and attentive at Skin Matters. They great you at the door and make sure everything you had done was what you wanted. Laser hair removal stings, but Ania is very patient and doesn`t get frustrated when I need a break. She also suggests things you can do at home for your body in general. If you are thinking about another treatment (other than hair removal), she or the front desk tells you about it, lets you know about specials, but doesn`t try to talk you into anything. Going there has always been a good experience.