I have been a customer for almost a year now. In that time I have come, from Ellenwood, GA, to your location ON TIME or EARLY for ALL but one of my appointments. There have been times when my wait, for a five minute underarm procedure, was OVER an hour! Have have a problem with you charging people ANY money, when your company DOESN`T HONOR there time commitment. When I make an appointment for a procedure, I don`t plan to sit and watch other customers come in AFTER me and be seen and GONE while I am still waiting, FOR A FIVE MINUTE PROCEDURE! You all are NOT the only ones who have things to do! The excuse that a machine is not available is unacceptable!