First off let me say that the staff is great. They are a little unorganized but very friendly and they make you feel comfortable. Now the machines on the other hand do not seem to work. I purchased a groupon for an unlimited laser package on a large area for a year. I used it on my legs, and the hair is a little thinner and somewhat spotty, but for the most part it is still there. It didn`t seem that they upped the level on the laser everytime I went in either. I know that lasers sometimes do not work on certain hair/skin types, but I have had laser hair removal from other companies and I received way better results than I did at Skin Matters. Overall, I would not recommend Skin Matters for laser hair removal simply due to their equipment.