SM - Diactivated

Rating: 4.6 - 1291 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 895 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Persephone Galambos
Sep 28,2012
They instilled a lot of confidence in their abilities and processes. They seem to geniunely care about the client and they are very upfront about the results. Every single person was professional and made my visit simple. And I love the online booking. I was impressed.

Anonymous
Sep 28,2012
Skin matters offers laser hair removal at a fair price. I like that they have early morning hours and get me in and out quickly. Additionally, the technicians always ask for my input on how things are going and have been responsive to my concerns. I have had great success with the treatment.

My one issue is with the online appointment system. While it works fine overall, they randomly change the technician I have an appointment with every time. I never end up with the person I requested and they don`t even send an email asking if this change is OK. I have only once had a technician I think did a poor job, but I feel like when I request a specific person that should request be honored-- or at the very least acknowledge a change was made

Satisfied Loyal CLient
Sep 28,2012
Skin Matters is somewhere I would highly recommend.I have been going there since Feb 2011 and I am very happy with all of them. There are so many business out there, every one unique and different..and you still can`t make every client happy 100%. Power goes out, people get sick. lasers break, bad traffic, , things happen..we are normal....I get it and I understand. After all, you still do what you can to fix the problem. I have enjoyed my monthly trips to Skin Matters...all the laser technicians make you feel comfortable and confident. The front desk and managers (Brad and Cat) address your concerns and they fix the problem asap whatever it takes! That is an example of Excellent Service and Satisfaction!! Good Job everyone !

George
Sep 27,2012
I was 100% satisfied with my procedure. The spa was clean the staff was friendly the price was right and the location was great. My esthetician was very professional, friendly and very informative. I never felt pressure to have my procedure that day but felt comfortable enough to have it done. Great Job, Thank you.

Hairless n happy
Sep 27,2012
My experience was great. The results of the treatments were as expected. My visits were super quick, in and out with no wait. I would definitely go back.

Kelly Mackey
Sep 27,2012
Skin matters is affordable, and its staff is friendly and professional.

Patti Jolly
Sep 27,2012
The technicians are always friendly and professional. I like the fact that they schedule well and I never have to wait very long.

Carl
Sep 27,2012
These guys are good at what they do, and are lower priced than competitors. New location is wonderful for everyone.

Anna
Sep 27,2012
I have been going to skin matters for a long time now adding more services. I love the atmosphere there, staff is very nice and professional, doing a great jot. Location is very convenient, a lot of parking spaces. I have recommended this place to a lot of my friends and family.

cathy mitchell
Sep 27,2012
very professional and nice staff! no wait and everything was explained very well!
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