I`d love to give Skin Matters 5 stars because they were so nice, but after 5 visits, I noticed no difference. It`s possible this is due to the fact that I had 3 different techs and 3 different machines were used on me. Everytime I went, it`s as if they forgot what machine was used the time before (I assumed they wrote this info. down on my chart). I was also badly burned by one technician that I saw twice--they left shortly after, but Lisa was great about following up. Again, nice staff and they were always timely. However, I`ve had hair removal before and knew what to expect and didn`t have good results. Hopefully staff has changed with the location change and there is a better system of keeping up what machine was used.