SM - Diactivated

Rating: 4.6 - 1284 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 888 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Rayna H
May 18,2013
Delores was professional, efficient and friendly. She put me at ease so as I was not embarrassed.

Mary W.
May 18,2013
Appointment went much faster than initial treatment, but may have covered more areas of concern. Only time will tell if it was effective, but I am already definitely seeing a difference.

Anonymous
May 17,2013
great fast service

V. Alexander
May 17,2013
Beth was fantastic! Thanks so much!

Phyllis J.
May 16,2013
I love Carol, she`s the best. She`s great. I`m having great results.

Eby
May 15,2013
At skin matters, they are timely and won`t waste your time. I went there for full face hair removal. My concern is that they do not have a well documented and consistent treatment plan. I expect they should have a specific chart of target areas for treatment so that every professional will work consistently on same target areas. Regrettably, it`s guess work at different visits as techs. interprete `full face` differently. On first visit, Tech treated my moustache, sides, & chin . On my 2nd visit, another tech. treated my forehead, fussy hair on my cheek, chin, upper neck, but didn`t treat my moustache area & below. Also, the equipment was adjusted differently, my 1st treatment was intense and more effective than 2nd. But, very gooood price.

SM - Diactivated Reply:

We absolutely do have a protocol, as well as charts for each customer of treatment areas. I am glad to see that you`re experience other than that has been good. This has been brought to the manager`s attention to avoid issues in the future.

Stephanie J.
May 14,2013
Everyone was very nice. I was called back right away. The technician explained everything well and gave me opportunity to ask questions. Looking forward to my first treatment.

Jon A.
May 14,2013
Carol is very knowledgable and patient. She made me feel very comfortable during the treatment. I would recommend her.

Diana C
May 14,2013
I LOVE Skin Matters! Everyone is always friendly and helpful. I have a package of six sessions and just after the third appointment I could see more than a 80% improvement. In very happy with the results!

Anonymous
May 13,2013
Love Carol!
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