I asked the Technician to turn down laser and she got mad. It`s my first visit and I was treated like it was her appointment. She had no knowledge of my skin and if I cared more about her than my comfort I would have been mad and rated lower.
Otherwise, machine delivery was like a gun that included a puff of cooled air which was interesting. The sound was a surprise. Technician was fast and explained what she was doing. I would have given 5 stars. I bought a 6 session groupon so I will be back.