The staff is always friendly and helpful. At times, I have had to wait for 20-30 mins. past my appt time. When that happens, the staff is great about letting me know there will be a delay, checking in with me, and reassuring me that they will get to me ASAP. The new location is a beautiful building but more seating in the lobby, as well as well as a chair or shelf to put your belongings on in the treatment rooms would be helpful. I will definitely be back.