I purchased a series of procedures through Groupon. When I called for the initial appointment, I was told I needed a consult visit prior to scheduling the 1st procedure. At the time of the consult, all details of the procedure were explained and my questions were answered. At the time of the first visit, the laser procedure was again explained to me and any questions I had were answered. I had IPL`s in the past, but this procedure was more targeted, so as the procedure progressed, she repeatedly asked me if I was comfortable and was very reassuring. At the end of the procedure, the discharge instructions/recommendations were explained and she answered all my questions thoroughly and completely. I look forward to my next visit.