Great service every time, never had a lady I did not like.....never seem to get the ones I request but that is probably because I am always early. I live roughly an hour away and Atlanta traffic is unpredictable so I always leave early to get to my appointment. Even with PCOS I am seeing great results, yes I still have to shave a little but I went from looking like I have a 5 O`clock shadow on my face with bumps galore to having to shave maybe 1 time per week now and no issues with bumps or shadow. I am not complete with my treatments yet but I hope it gets better as I go on, I am about half way through treatments due to the PCOS i am aware that I will probably always have unwanted facial hair but NYAH has helped so much!