SM - Diactivated

Rating: 4.6 - 1293 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 897 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Anonymous
Dec 09,2012
I love this place because of the great value and high quality lasers and results. The challenge they have is customer service. I do like the lady I go to, its more just the organization and attentiveness of the front staff. For example, I came in on time for my 8 am appointment, but it couldn`t start until after 8:15 beacuse the laster is warming up. Could the laser not be warmed up before my appointment? losing 15 or 20 min in the monring before work is a big impact when you are trying to get to work in meetings. Another example is that it seems one of every three times I go there is some schedule confusion or other issue. But this place is a value that is well worth the occasional headache for the results and the price.

Renee
Dec 09,2012
This was my first time having laser hair removal. They made me feel comfortable and it was fast. I`ll be going back soon.

ashbycwa
Dec 08,2012
LHR treatment was excellent as usual. Wait time for service was significant.

Anonymous
Dec 08,2012
i love the cleanliness of the spa and the staff is great! I am not a fan of the appointment booking but that`s just me

Doris
Dec 08,2012
Great customer service! Love the fact that they don`t over book the appointments. I arrived a few minutes early and left before my actual appointment time.

Yournesha
Dec 08,2012
Great customer service! Answered questions I never thought to ask and timely! Can`t wait til my next appointment!

Antoinette
Dec 07,2012
The facility was very clean and modern!! The receptionist and Gary were great. They were very nice and I felt extremely comfortable!! My appt was at 1250 and I was attended to right away!

Anonymous
Dec 07,2012
Carol G. At Skin Matters is the best for laser hair removal. She makes me feel welcome and comfortable during my visits and the results are fabulous!

Anonymous
Dec 06,2012
Very happy with my results and the honesty from the staff. I bought a Groupon a year ago that was for 6 treatments, the area I had planned to use it on was not the best candidate (hair color was too light) so they recommended a different area. They made sure that I would be able to see the best results! The issue with a scheduled appointment (that was lost/deleted by the computer during a system change over) was honored and taken care of quickly. I worked with Kelli Soares for my appointments she was great and very nice.

Anonymous
Dec 06,2012
Friendly service.
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