I`ve experienced a dramatic increase in service and results in the last few months. My first 5 months felt like a complete rip-off and I did not even experience temporary results. I have had laser treatments on my face for years and have never experienced anything as bad as I experienced those first 5 treatments. BUT my last few visits, with Matt, and now with Kelly have been as good as the first were bad. I do now recommend Skin Matters to friends, but only with the caveat that they see certain people and insist on certain machines.