SM - Diactivated

Rating: 4.6 - 1291 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 895 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Anonymous
Oct 31,2012
Everything`s good for the most part. I feel like my laser hair removal could be more thorough, and I`d appreciate if there wasn`t an upsell attempt EVERY time I come in.

Anonymous
Oct 31,2012
My IPL treatment went great. There was no pain at all. The aesthetician took care to listen to my needs and accommodate, and also to explain aftercare carefully.

Jaquie
Oct 30,2012
I have been a customer of Skin Matters for about a year and have loved the service! thank you!

Anonymous
Oct 30,2012
Great service and very polite employees!

Anonymous
Oct 30,2012
Since moving to their new location, I have witnessed a major improvement in service. However, it was absolutely awful before.

At the new location, there have been several times where they have cancelled my appointment due to staff not showing up or lasers being out of order. Also, I typically schedule myself for the first appointment of the day to minimize waiting for other clients to finish. However, I still have had to wait 30 or more minutes many times as staff just don`t come in on time.

Also, every time I go, I find out more (or different) rules or safety procedures regarding the laser. And some technicians tell you one thing, while others will say something different.

Melissa Smith
Oct 30,2012
I was seen 5 minutes early. Everyone was professional, courteous, and helpful.

Kiran Contractor
Oct 29,2012
I have received great service on all sessions i have attended so far.
Staff is friendly and punctual with their set appointment times.

Anonymous
Oct 28,2012
The procedure was done quickly and efficiently. The tech knew what she was doing and was very friendly. The office is very clean and pretty.

Bekah
Oct 27,2012
Love Love Carol!!

JG
Oct 27,2012
I arrived on time for my first consult at 10:30 AM, I wasn`t called back until 10:55AM and only AFTER I approached Ryan at the counter and asked how far behind y`all were running. Her response was oh, you should have been called back already let me check as if she was surprised I was standing there. How infuriating! Overall I was very put off by Ryan; she did not make eye contact with me once. My consultant then came and talked to me for my 6min consult. I enjoyed the technician, Carol but was so turned off by my care in the waiting room that if I had not already purchased a package based on the recommendation of a friend I would not return.
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