The staff is very prompt and professional. I never have to wait more than 2 minutes past my appointment time. I have gone 5 times for Full Laser Hair Removal and am so glad I decided to do this. Of all the techs, Ana is the best. She is very pleasant, thorough and always willing to answer all questions. It is obvious she enjoys her job and truly cares about the clients. I did not rate it 5 stars because there seems to be an accounting issue on their part and I am waiting to hear back from personnel to have it resolved. Am thinking of purchasing their B-12 package, but won`t do so until accounting issues are resolved. Other than this, it is a great place! Give it a try, you`ll be glad you did!