I am a Skin Matters `Botox` 1st time client. The wait time was very minimal. The front desk were extremely nice and courteous. Dr. Ulrich took the time to explain everything to me first and answer my questions. Being a 1st timer, he put me at ease almost immediately. I barely felt the injections. Compared to other places I checked out, the prices here are the same or even less. I couldn`t be happier with my experience.