I really do like Skin Matters. My last appt of my package is next month and I am SO HAPPY with the results. I am virtually hairless, all of the people that work there are pleasant, and once you get in, the service is quick. I would only improve on the wait time (I usually end up waiting for about 20-30 minutes past my appointment time). Lauren is my favorite person, she always talks to me which makes the treatment breeze by and I don`t even think about it hurting :).