SM - Diactivated

Rating: 4.6 - 1284 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 888 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Anonymous
Mar 06,2013
The laser specialist I had this time was much more thorough than the last person. One thing I would change at Skin Matters is the--essentially---obligatory gratuity that was guilted out of me RIGHT outside the treatment rooms. If the service is exceptional, then the tip should come from the customer`s heart, not be eeked out by the receptionist. It made me feel very awkward, after all, I was only in the patient room for about 90 seconds, and I felt like I couldn`t say no to the gratuity--especially with the other people around in the waiting room.

Shannon G.
Mar 06,2013
I have been going to Skin Matters for a few years. Their service has gotten better every time. This visit I had Carol as a technician and she was a pleasure. I highly recommend this business, and if you can, schedule with Carol or Beth.

Bryan
Mar 06,2013
This was my 2nd visit to SM2. On my first review, I rated the service as average. The technician then was very personable, but I was very surprised at how quick the laser treatment went...almost seemed rushed. So, I was skeptical on how the results would turn out. To my surprise, I had some of my best results when compared to previous treatments at other facilities. During my latest visit, the technician asked how everything went with the previous treatment, and I provided her the above feedback. She seemed more attentive to ensure every area was hit. Still wish they were not as rushed to complete the process. Hope to see similar results with the latest treatment.

Anonymous
Mar 05,2013
I was on time for the appointment that I conveniently made on line and confirmed upon request. I signed in, was checked in, told someone would be right with me and subsequently sat there for 30 minutes for what resulted in a 3 minute procedure. Only after another woman, who came in after me asked to have her appointment rescheduled because she had been waiting for 15 minutes, and was immediately placed into a room was I finally noticed again. I appreciated them getting me back once the other woman complained but I obviously would`ve preferred for it never to have happened, not sure what was going on. Next time I won`t wait so patiently.

Anonymous
Mar 05,2013
Lauren is great! Very relaxing. Nice facial.

Anonymous
Mar 04,2013
I like your location and the prices. I bought a 4 area groupon and when I came for my consultation, I was given the option to buy full body treatment and I did. I just don`t know why when I came in for my appointment, I had to almost argue with the technician (Lauren) to treat all the areas that I want including full stomach and upper back. she kept telling me that those areas don`t have the right type of hair for laser without even evaluating the areas. I have thick dark hair that I hate. She did end up treating the areas and did a good job but it was with attitude, making the entire appointment very uncomfortable. I don`t know why I should be given so much attitude if I was told I could get all these areas treated during my consult.

Pamela
Mar 04,2013
Staff is very friendly and helpful :) I had a great experience!

Pamela
Mar 04,2013
Staff is very friendly and helpful :) I had a great experience!

Anonymous
Mar 03,2013
Heidi made me feel very comfortable with getting a Brazillian wax. She also did a great job with my eyebrows.

The atmosphere was a little dull. Maybe some good soft music would help.

I went back to the website to see pricing for other stuff I was interested in and couldn`t find them, its good to know that stuff. When business do not display that stuff or have it accessible I automatically move on to the next website.

Gail
Mar 03,2013
I have going to Skin Matters for several years for various laser treatments. They do a wonderful job. I appreciated the fact that they wanted to test my face in a small spot to make sure my skin tone was appropriate for that laser before they did my entire face.
I feel that their pricing is very fare. I would highly recommend them to my friends.
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