I arrived on time for my first consult at 10:30 AM, I wasn`t called back until 10:55AM and only AFTER I approached Ryan at the counter and asked how far behind y`all were running. Her response was oh, you should have been called back already let me check as if she was surprised I was standing there. How infuriating! Overall I was very put off by Ryan; she did not make eye contact with me once. My consultant then came and talked to me for my 6min consult. I enjoyed the technician, Carol but was so turned off by my care in the waiting room that if I had not already purchased a package based on the recommendation of a friend I would not return.