SM - Diactivated

Rating: 4.6 - 1293 reviews

Quick Info:

Done
Done, Maryland 111111
Done
Monday8 am - 10 pm
Tuesday8 am - 10 pm
Wednesday8 am - 10 pm
Thursday8 am - 10 pm
Friday8 am - 10 pm
Saturday8 am - 10 pm
Sunday11 am - 6 pm

Map

Driving Directions

Overall Satisfaction

Average Rating: 4.6 stars

- 897 reviews
- 321 reviews
- 58 reviews
- 11 reviews
- 6 reviews

Would come back to again: 0%


Would Recommend Family and Friends: 0%

SM - Diactivated Reviews


Anonymous
Oct 24,2012
I had my final full-leg laser hair removal appt with Kelly yesterday. She was awesome. Fast, efficeint, and yet very thorough. In general i`m satisfied with my overall results after my 6 treatments, but will say that it really depends on the technician you get. Some are much better than others. I had a few who did my full leg treatment in 10 minutes---not possible unless you are skipping a lot of areas. Anyhow, book with Kelly. She will make sure that you get what you paid for. If I had seen her for all 6 treatments Im sure I would be even more happy with my results.

Anonymous
Oct 22,2012
Technicians were friendly and thorough, however 5 out of the 6 times I went, they were late in seeing me, even when I was on time. The front desk people are inattentive and sometimes rude.
I don`t like that you are asked to leave a tip every time . There should just be a sign, not someone asking you to tip.
Overall- the actual treatments were worth the money (I had a groupon), but the service was not good. You can find a better business with the same deal, and I would suggest that you do!

Anonymous
Oct 22,2012
Great appointment as usual but I was surprised to see that Skin Matters was fully booked the following week! All that was available was the Saturday afternoon appointment that I took. Oh well, that was fine with me. Thanks!

Anonymous
Oct 21,2012
I like everything about skinmatters except for the fact that they ask if you want to leave gratuity. I have gone to 6 different laser removal places and skinmatters is the first one that has asked that. One should not be expected to leave gratuity on a job that you are paying to be done well.

cc
Oct 21,2012
Service was good, staff was friendly and she knew the amswer to any question asked.

Anonymous
Oct 21,2012
I came bc of a groupon deal. The staff were nice. My only complaint is cleanliness. The floors in the treatment room were gross as well as the bathroom!!!

B Anderson
Oct 20,2012
All good- my appointment started right on time and laser hair removal pretty fast and pain free!

S Allen
Oct 19,2012
I had an IPL and first time at the spa. However, have been following Lisa for many years. Staff was friendly and spa was clean. Great product line.

Anonymous
Oct 19,2012
Good location and great availability. These guys are always running specials on their products and services. Been using them for about a year now and I am happy with my results.

Jinny Abi-Sarkis
Oct 19,2012
I am using laser hair removal. Great service. Easy to find appointments. My technicien Beth is awesome. I`ve had a great experience so far. My hair is not completely gone but compared to what I had, it`s a life changing experience. Thank you.
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